You’ll be able to monitor (in real time) the on-goings at as many different sites as you’d like, all at the same time and all on the same screen. Keep an eye on your family and pets while you’re away, see who is, or was at your front door, did someone grab mail from your mailbox, check on your elderly parents to make sure they’re OK or look in on your vacation home. The possibilities are endless. You’ll also be able to playback recorded video that allows you to see what happened while you weren’t watching as well as having the video evidence should something have occurred.

There is no limit on the quantity of cameras you can have. You must however be aware of the combined amount of bandwidth required to support the cameras.

In the event you lose your internet connection, video will not be able to be transmitted to our cloud. However, if you bought your camera from us it comes equipped with a Micro SD card installed which will act as a backup and record any video events onto the SD card. If you’re using your own camera, see if it has a Micro SD slot. If so, you can install one on your own.

It is very simple to handle the installation as each Cloud9 camera is delivered to you pre-configured. The only setup you’ll have to do is configure the WiFi setting (SSID and Password) from your WiFi router onto the cameras. And remember, one of our in-house customer care agents will be assigned to your account so they will be able to help you as well.

Unlike some other providers, we take the quality of our video very seriously. For that reason we limit the brands that are compatible with the Cloud9 application. To learn more click here.

Favorites allow you to create and monitor any combination of cameras from any sites. This allows you to see different cameras at different sites at the same time on the same screen with one click.

We provide the highest level of security and encryption possible by using the same methods that are used by banks to encrypt your data. Additionally, you will use a username and password to gain access to your account.

Only if you consider “month-to-month” long term. You not obligated for more than a month at a time, you can change your subscription or cancel whenever you want to.

We continue to make our system very easy to use, but realize there may be times when you need some help. Our website offers answers to a variety of Common Questions. We will be adding more information as well. And remember, you’ll have access to a Cloud9 representative too.

You’ll need to contact our customer support department.

Many low quality cameras can only transmit one image at a time. These images are then strung together to create a video sequence. Often referred to as “picture book style” this type of imaging is not acceptable to Cloud 9. Think of “video” as a movie clip. It is a high resolution, high frame rate video clip that is very fluid and easy to watch.

Nope. However, if you have one, as many businesses do, our representative can configure your account to utilize your static IP address.

Nope. The only configuring you’ll have to do is (if you’re using WiFi) set the SSID and password on the cameras. If you need help with this, we can walk you through it. It’s very simple and is the same process you would use to configure your laptop computer or printer so it works with your WiFi.Most importantly, you do not need to touch any of the settings on your router!

We recommend that you have a minimum of 512Kbps (kilobits per second) of upload bandwidth per camera.

Video can be downloaded by any user that has the authority level to do so.

Port forwarding is never necessary when you use a Cloud9 camera.